# Payment troubleshooting (/en/consumers/payment-troubleshooting)



Most payments go through without a hitch, but if one doesn't, this page walks you through getting it sorted quickly.

<Callout type="info">
  At checkout, **every payment method available for that venue is shown to
  you**. If one isn't working, the fastest fix is usually to try another. See
  [Payments & benefits](/consumers/payments) for the full list of methods.
</Callout>

***

## If a payment won't go through [#if-a-payment-wont-go-through]

Work through these steps in order. Most issues are resolved within the first couple.

1. **Try a different payment method.** Pick another option at checkout, for example a different card, MobilePay, or a bank transfer. If a [sport benefit](/consumers/payments) (like Epassi, Edenred or Stebby) isn't going through, try a regular payment method instead.
2. **Restart the app.** Fully close ("force quit") the Thril app and open it again, then retry. This clears most temporary glitches.
3. **Check for updates.** Make sure you're on the latest version of Thril from the App Store or Google Play.
4. **Wait a moment and try again.** Occasionally a payment provider or your bank is briefly unavailable. Give it a short while and retry.
5. **Contact support.** If it still won't work, email us at [support@thril.fi](mailto:support@thril.fi) and we'll help you out.

***

## Complete checkout promptly [#complete-checkout-promptly]

When you start a booking, your slot or place is **held for a short time** while you pay. If payment isn't completed in time, or it's interrupted partway through, the hold can expire and the slot is **released** so others can book it.

<Callout type="warn">
  If a payment is interrupted, your slot may no longer be available when you try
  again. If it's gone, simply pick another available time and book again.
</Callout>

***

## Sport benefits (Epassi, Edenred, Stebby & others) [#sport-benefits-epassi-edenred-stebby--others]

Sport benefit providers are available **depending on the venue**, and only when your booking is eligible for them. If a benefit option:

* **isn't shown at checkout**, it may not be supported by that venue or for that particular booking, and
* **doesn't complete**, try another payment method to finish your booking.

***

## "I was charged but don't see my booking" [#i-was-charged-but-dont-see-my-booking]

If you believe you were charged but your booking didn't appear under **My activities**, don't try to pay again. Contact [support@thril.fi](mailto:support@thril.fi) with the details and we'll check what happened and put it right.

***

## What's next [#whats-next]

* See all the ways you can pay in [Payments & benefits](/consumers/payments).
* Wondering about getting money back? See [Cancellations & refunds](/consumers/cancellations-and-refunds).