# Thrilock (/en/businesses/integrations/thrilock)



Thrilock is Thril's own access control system. It opens your doors for the right people at the right time. Thril installs and sets up the hardware, so contact [Thril support](mailto:support@thril.fi) to get started.

Select **Thrilock** in the left-hand menu to open everything on this page.

## Almost all of it is automatic [#almost-all-of-it-is-automatic]

You do not normally need to operate Thrilock at all.

* A booking creates the access for that booking. It ends when the booking ends. Nobody has to switch it off.
* Event sign-ups and service bookings work the same way.
* A membership creates the access for that member. It lasts as long as the membership is valid.
* Thril takes membership access away by itself when the membership ends, pauses or has an unpaid bill. Thril gives it back when the membership is in order again.
* Codes are created the same way. A booking gets one shared code. A member gets a personal code when the membership is set up to give one.

**Thrilock → Assignments** lists every access. Automatic ones are marked **Integration assignment**. Ones you made yourself are marked **Manual assignment**.

## What you do by hand [#what-you-do-by-hand]

### Open a door now [#open-a-door-now]

1. Select **Thrilock** in the left-hand menu, then **Open door remotely**.
2. Select the door you want.
3. The door unlocks, and a countdown shows how long it stays open.

The **Thrilock** button at the bottom of the left-hand menu opens the same **Door remote** from any page.

### Give somebody access by hand [#give-somebody-access-by-hand]

Do this for a cleaner, a contractor or a guest who has no booking and no membership.

1. Open **Thrilock → Assignments**.
2. Select **Grant access**.
3. Fill in the five steps: **Who**, **Where**, **How**, **When** and **Confirm**.
4. Select **Grant access** to finish.

If the new access needs a code, Thrilock shows it once as a **New PIN**. Select **Copy PIN** and give the code to the person.

### Take access away [#take-access-away]

Open **Thrilock → Assignments** and find the row.

* **Disable** stops the access. Select **Enable** to switch it back on later.
* **Revoke** removes the access for good.

<Callout type="warn">
  **Revoke** cannot be undone. Use **Disable** when you are not sure.
</Callout>

### Look up what happened at a door [#look-up-what-happened-at-a-door]

Open **Thrilock → Event log**. It lists what happened at your doors, newest first. It also lists changes you or the system made, such as a new access or a new tag.

## Reading the event log [#reading-the-event-log]

The log answers the two questions you actually ask.

**Did this person get in?**

1. Choose a date range: **Today**, **7 days** or **30 days**.
2. Choose the person under **Users**.
3. Read the **Outcome** column. **OK** means the person was let in. **Denied** means they were not.
4. Select the row. **Reason** tells you why, for example **Outside access window** or **No credential**.

**Is the door working?**

1. Choose the door under **Door**.
2. Leave the other filters empty.
3. Recent rows with **OK** mean the door still lets other people in.
4. No rows at all mean nobody used that door in the period you chose.

## When something looks wrong [#when-something-looks-wrong]

1. Open the **Thrilock** page. Read any warning at the top. It names the doors that cannot take commands.
2. Select **Open door remotely** and try that door. If it opens, the hardware is fine and the problem is the person's access.
3. Open **Thrilock → Event log**. Read **Reason** on the person's newest **Denied** row.
4. Contact [Thril support](mailto:support@thril.fi) if the reason does not explain it. Give the door name, the person's name and the time they tried.